It's good to hear a story about a big company doing the right thing.

http://www.warrenellis.com/?p=13611

Amazon may not be a "trendy" tech company, but at least they know how to get the basics right.

Best line:

“Well, hell, we’re sorry about this, how about we sort this out quickly and cheaply for you instead of humping you right in the eyesockets and stealing your wallet?”